Why customers trust us
Trust in cold-pressed oil has been spent badly by other sellers. So rather than ask for it, here is the evidence — and what happens when we get it wrong.
The problem
Almost every bottle on the shelf says “cold-pressed”
The phrase carries no legal weight in most markets. It can be printed on oil pressed at 120 °C in a high-speed expeller, on oil that has been quietly blended with a refined one, or on oil somebody else pressed and a reseller relabelled.
That is a genuine problem for you, and we cannot solve it by insisting harder that we are different. What follows is checkable instead.
Six things you can verify
How we prove it rather than claim it
1. A batch code on every bottle
Press date and batch number on the label. Send us the code and we will tell you which farm the seed came from, the day it was pressed and what the lab said about it.
2. Lab reports, in full
Every batch is sampled and tested at an accredited laboratory. Ask and we send the report itself, not a summary of it.
3. An open mill
Come and watch your batch being pressed. No appointment theatre — just email first so a press is running when you get there.
4. A refund policy with no argument in it
If a bottle arrives damaged, leaking, tampered or wrong, tell us within 7 days and we replace it or refund you. The full policy is here — short, and in plain words.
5. No health claims
We do not tell you oil cures anything. It is a food that tastes better and is less processed. Sellers who promise more are the ones to be careful with.
6. Prices that add up
A chekku yields about a third less oil than an expeller. Our prices reflect that. Oil sold as cold-pressed at refined-oil prices is arithmetic that does not work.
When we get it wrong
What actually happens
Every seller looks trustworthy while nothing has gone wrong. This is the part that matters.
You tell us
Email support@kbbgold.com with your batch code. No form to fill in first.
We check the batch
We pull the record and the lab report for that batch and tell you what we find, including if the fault is ours.
We replace or refund
A replacement or a refund, processed within 5 days of approval, within the terms in the refund policy.
We tell you what changed
If a batch was genuinely off, we say so to everyone who bought it — not just to whoever complained.
Ready when you are
Taste oil that still smells like the seed.
Tell us what you cook with and we'll send the next press. If a bottle arrives damaged, leaking or wrong, tell us within 7 days and we replace or refund it.