Refund, cancellation and return policy

Refund and cancellation policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:

• Once an order is placed and payment is made, it cannot be cancelled. Payment is taken at checkout and a paid order goes straight into packing, so there is no window in which we can accept a cancellation request. Please check your cart, pack sizes and delivery address before you pay.
• This does not affect your rights where something is wrong with what you receive. An order that arrives damaged, defective, incomplete or not as described is covered by the clauses below, and by our return policy.
• If you no longer want an order, contact us as soon as possible. We cannot promise anything once payment has been taken, but if the parcel has not yet gone to the courier we will do what we can. Once it is in transit, the remaining option is to refuse the parcel at the doorstep.
• KBB Gold Oils may cancel an order it cannot fulfil — for example where an item turns out to be out of stock, or the delivery address is not serviceable. Where we cancel an order for such a reason, the full amount paid is refunded.
• KBB Gold Oils does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund/replacement can be made if the user establishes that the quality of the product delivered is not good.
• In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
• In case of any refunds approved by KBB Gold Oils, it will take 5 days for the refund to be processed to you.

Return policy

We offer refund/exchange within the first 2 days from the date of your purchase. If 2 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return/exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

You agree that there may be a certain category of products/items that are exempted from returns or refunds. Such categories of the products would be identified to you at the time of purchase. For exchange/return accepted request(s) (as applicable), once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product. Further, if the same has been approved after the quality check at our end, your request (i.e. return/exchange) will be processed in accordance with our policies.

Contact us

KBB Gold Oils No 229 3B2, Appukal Road, Anaicut, Vellore, Tamil Nadu 632101 Email: support@kbbgold.com Phone: +91 96266 32266 Time: Monday – Friday (9:00 – 18:00)